Service Delivery and Support Manager

Edinburgh, Scotland, United Kingdom · Software Support Services

Description

WHO ARE WE?

Our company offers unparalleled excellence in veterinary practice management software solutions.

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive new health and financial outcomes. We’re bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

We provide some of the longest-standing veterinary software systems in the world, including AVImark®, eVetPractice®, ImproMed®, and ImproMed® Equine in North America; RoboVet® and RxWorks® in Europe, the Middle East and Africa; and VisionVPM® and RxWorks® in Australia and New Zealand.

We also offer solutions that integrate with our software platforms, including Rapport® and Vetstreet® marketing and communication services, reminder postcards, data backup services, hardware sales and support, and credit card processing.


GENERAL SUMMARY

Responsible for the planning, control and delivery of our 24/7 multi-product European support function. You will be motivating and leading the team from our Edinburgh head office to ensure that on a day to day basis we continue to deliver outstanding customer service and rapid incident resolution whilst identifying and leading service improvement initiatives.


ESSENTIAL DUTIES AND RESPONSIBILITIES

Additional Responsibilities:

Requirements

KNOWLEDGE AND SKILLS

Benefits

We offer a competitive salary with excellent benefits

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