Software Support Technician

Edinburgh, Scotland, United Kingdom · Software · VS

Description

WHO ARE WE?

Our company offers unparalleled excellence in veterinary practice management software solutions.

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive new health and financial outcomes. We’re bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

We provide some of the longest-standing veterinary software systems in the world, including AVImark®, eVetPractice®, ImproMed®, and ImproMed® Equine in North America; RoboVet® and RxWorks® in Europe, the Middle East and Africa; and VisionVPM® and RxWorks® in Australia and New Zealand.

We also offer solutions that integrate with our software platforms, including Rapport® and Vetstreet® marketing and communication services, reminder postcards, data backup services, hardware sales and support, and credit card processing.


GENERAL SUMMARY


Working as part of the Support team and based in our Edinburgh head office the primary focus of role 1st line support technician is to provide technical support to our European client base either by remote connectivity or via phone assistance. The post holder will have the ability to quickly troubleshoot issues and to identify incidents that require escalation to 2nd or 3rd line support or to alternative departments within the business.


ESSENTIAL DUTIES AND RESPONSIBILITIES


ADDITIONAL RESPONSIBILITIES:


Requirements

QUALIFICATIONS AND EXPERIENCE

Benefits

In return we offer a competitive salary together with an excellent benefits package

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